Collection Agent

Overview:**Empowering people with fast and effective lending solutions**Monifai is a modern fintech solution that offers a simplified, 100% digital way to access money without experiencing slow, manual processes. Come join our global team and grow your career now.**Responsibilities**:- Manage all customer communications and services relating to collection processes- Advise customers and support them in finding solutions and products appropriate to their needs while aligning with company standards, procedures, and policies in accordance with designated sales scripts- Ensure that customers are clearly informed of the conditions surrounding their product purchases- Maintain and update accurate records of customers from whom collections are made- Actively perform day-to-day collection operations and maintain compliance with standard business practices to reduce operational risk, risk of regulatory non-compliance, money laundering and terrorist financing, and financial misconduct- Fulfill responsibilities under the Operational Risk Management Framework, the Regulatory Non-Compliance Risk Management Framework, the International Manual on Money Laundering Prevention and Terrorism Financing, and the Guidelines for Business Conduct- Maintain a comprehensive risk management process as well as perform necessary due diligence for suppliers- Understand company risk culture and observe acceptable risk tolerance in daily activities and decisionsQualifications:- High School Degree- +2 years minimum experience in telephone sales or collection of financial or insurance products- Firm grasp of MS Office products including Excel and Word- Deep understanding of local financial and regulatory markets- Proven success using and deploying credit-related products- Outstanding organizational and interpersonal skills- Professional fluency in Spanish required- Basic fluency in English, both spoken and written, is preferred