TheBusiness Assistantis an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
Responsibilities:
Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
Conduct necessary analyses to address client needs
Communicate resolutions to clients
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Inform clients about problems (system failures, market issues) and provide regular resolution updates
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
1-2 years of relevant experience in high-quality customer service with focus on building client relationship and achieving quality results
Computer proficiency (Microsoft Office Suite)
Consistently demonstrate clear and concise written and verbal communication (English & Spanish)
Proven investigative and analytical skills
Demonstrated ability to present concepts and influence change
Proven ability to work under limited supervision within a team environment
Education:
Bachelor's degree/University degree in a related fieOR equivalent experience
Coordinate the timely execution of the sub processes that are part of the process of onboarding, maintenance and setting of new products with the different executing areas of Citi in the different geographies.
Support RMs and Product Manager in the resolution of necessary exceptions and escalations such as resolution of deferrals, overdrafts, lack of powers, MIFT policy, etc. In such a way that it is possible to proceed with the appropriate processing of the requests received within the standards of time offered to the client.
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Job Family Group:
Customer Service------------------------------------------------------
Job Family:
Institutional Customer Service------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity reviewAccessibility at Citi.
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