**About the Role**
The Cloud Systems & Services team is responsible for the vendor purchasing, credit monitoring and billing process of their assigned vendors. This includes offering shared services through TD SYNNEX owned Shared Service Center outsourced to service partners.
An important role or this specialist will be to design, implement, and own on an ongoing basis a scalable central billing and monitoring service aligned to TD SYNNEX's platform offerings as well as applicable Cloud Vendors. The specialist will work closely with Vendors and TD SYNNEX Country sales teams to ensure appropriate service levels are provided to Super Users, End Users, and Customers.
**What You'll Do**
- Responsible for the end to end billing process for assigned vendors.
- Ensure billing accuracy and execution.
- Assist Partners and Business Units Leaders in billing queries.
- Continuously develop and improve billing processes to accommodate vendor changes.
- Actively participate with project team as billing expert to aid in the design and implementation of new processes and systems.
- Manage and escalate the billing support relationship with vendors.
- Ensure appropriate training and self-actualization of skills for all staff for new offerings
- Manage constant communication with countries and other stakeholders around processes. This includes management of escalations
- Appropriate consultation with management around new courses of actions and design
- Take decisions with business interests and profitability impacts in mind
- Manage an offshore team.
**What We're Looking For**
- Solid understanding of eCommerce
- Proven analytical and problem-solving abilities.
- Experience in delivering cost impact analysis.
- An out of the box thinking mentality
- Exceptional customer service orientation.
- Capable of working independently, and having responsibility as an individual (ownership)
- Advance level of Microsoft Excel.
- Comfortable working in an international results driven project organisation.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Project Experience of Software Licensing, Support, or Customer Service functions definite advantage. Understanding of the IT Software / Services / SaaS industry are helpful
- Experience in managing distant or virtual teams in a service desk environment preferred.
- IT Channel experience, preferably in TD, IM, other Pan European distributors or Software vendor are a definite advantage
- College diploma or university degree in the field Business Administration, Economics, or related field and/or 3 years staff management experience.
- Exceptional written and oral communication and presentation skills in English language, additional European languages being a plus.
- Ability and Willingness for business travel is required.
- Intercultural experience is a plus
**Working Conditions**
- Occasionally travel within Europe.
- Normal, professional office environment
**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
