**Join a team that is changing millions of lives.**
- Transforming smiles, changing lives_
At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what's possible.
**Ready to join us?**
**About this opportunity**
Align is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align, the makers of Invisalign ® is looking for a **Clinical Advisor**. This exciting new role would be part of a culture that is helping to improve lives every day through digital dentistry. The **Clinical Advisor** should interact with customers, company sales and/or service representatives to handle inquiries, requests and/or issues from the business for company products/services. Proceed with outbound calls, validate customer account, educate the customers, and document interactions in the CRM database. Ensure appropriate resolution and/or escalation to the correct team in case needed. Handle clinical communication with internal and external stakeholders. Provide ideas and suggestions to improve the overall business, increase the customer's clinical confidence. Involvement in clinical training at all levels (clinical colleagues, customers, Customer Engagement organization, etc.). Meet with the external customers as host and/or organizer. This role will be part of Align Technology goal to deliver the next generation of clear aligners (Invisalign®) to our customers. We would love for you to join a fun and cutting-edge technology company that has helped create millions of smiles.
**In this role, you will**
- Be responsible for providing clinical guidance to external customers.
- Participate in special projects when requested.
- Conduct 45-minute meetings with external customers.
- Be responsible for documenting every interaction with the customer.
- Educate the customers on topics related to Invisalign and Itero products/services.
- Provide the customers with cutting-edge products/services that Align offers to Global markets.
- Help the GPs and Orthos through their Clinical journey within Align's Digital Platform.
- Go through the Ortho Mentorship Program, the Ortho 360 Training, the Itero refreshers, and Exocad refreshers (Internal).
- Develop the following competences: Instill trust, nimble learning, communicate effectively, and collaboration.
**In this role, you'll need**
**Typically**:
- Bachelor's degree from a four-year college or university.
- Minimum of 2 years of directly related experience.
- Proficiency in English.
- Digital Dentistry knowledge.
- To develop at this level for 2-3 years.
- Scrum Fundamentals Certification.
- PM for Beginners Certification.
- Yellow belt Six Sigma Certification.
- Microsoft Office PowerPoint and Word certified knowledge.
- Microsoft Office Excel Basic certification.
- To have basic Knowledge in Project Management, Salesforce (SFDC), SharePoint, and Call Management Systems (For instance: Cisco, Harmony, Twilio, etc.)
**Sound like a good fit?**
Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don't worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.
**About Align**
Align Technology is a publicly traded medical device company that is **transforming smiles and changing lives**. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world's largest manufacturer of custom 3D-printed materials.
By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work.
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**Global Diversity Statement**:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgro