About this opportunity Align is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry.Align, the makers of Invisalign ® is looking for a Clinical Advisor I.This exciting new role would be part of a culture that is helping to improve lives every day through digital dentistry.The Clinical Advisor I should interact with customers, company sales and/or service representatives to handle inquiries, requests and/or issues from the business for company products/services.Proceed with outbound calls, validate customer account, educate the customers, and document interactions in the CRM database.Ensure appropriate resolution and/or escalation to the correct team in case needed.Handle clinical communication with internal and external stakeholders.Provide ideas and suggestions to improve the overall business, increase the customer's clinical confidence.Involvement in clinical training at all levels (clinical colleagues, customers, Customer Engagement organization, etc.).Meet with the external customers as host and/or organizer.This role will be part of Align Technology goal to deliver the next generation of clear aligners (Invisalign®) to our customers.We would love for you to join a fun and cutting-edge technology company that has helped create millions of smiles.In this role, you will… Be responsible for providing clinical guidance to external customers.Conduct 45-minute meetings with external customers.Be responsible for documenting every interaction with the customer.Educate the customers on topics related to Invisalign and iTero products/services.Provide the customers with cutting-edge products/services that Align offers to Global markets.Help the Onboarding Doctors through their Clinical journey within Align's Digital Platform.Develop the following competences: Instill trust, nimble learning and communicate effectively.In this role, you'll need… Typically: Bachelor's degree from a four-year college or university.To develop at this level for 2-3 years.Proficiency in English.Digital Dentistry knowledge.Scrum Fundamentals Certification.Microsoft Office PowerPoint and Word certified knowledge.Basic Knowledge in Project Management, Salesforce (SFDC), and Call Management Systems (For instance: Cisco, Harmony, Twilio, etc.).
