Full-time
Employee Status: Regular
Role Type: Hybrid
Department: Customer Service
Schedule: Full Time
**Company Description**:
Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We're a constituent of the FTSE 30 and for more than 125 years we've helped economies and communities flourish - and we're not done.
Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ 'big-thinkers' and 'can-doers' that share our purpose #uniquelyexperian
**Role Summary**
We are currently looking for outstanding people to help us realize our vision. As a Client Services Specialist Level 1, your role is crucial as you serve as a primary point of contact for our internal business partners, addressing inquiries that originate from our valued clients. This responsibility is key to maintaining serene and confident client relationships, reassuring them of our unmatched ability to manage and interpret complex data insights. Your role involves diligently responding to and navigating these inquiries, ensuring our clients and internal partners feel fully supported and valued. This position not only plays a fundamental part in the smooth operation of our client services but also positions you for potential growth within our organization. For those with aspirations in data-driven decision making and client relations, this role offers a direct pathway to advancing into a Data Management Analyst position, where you can further influence our strategies and contribute to our success in the data industry.
**Knowledge, Skills and Experience**
- Proven track record of strategic customer service excellence, demonstrating a deep understanding of client needs and the ability to anticipate future requirements.
- Good analytical and problem-solving skills, with ability for identifying underlying issues.
- In-depth knowledge of Microsoft Office Suite, particularly Excel, MS Access, and other data analysis tools. Familiarity with CRM software and database management tools is a plus.
- Highly independent, with a demonstrated ability to take initiative in identifying opportunities for improvement and leading change efforts.
- Document findings and responses in detail to facilitate knowledge sharing and for future reference, ensuring a legacy of learning and adaptability within the team. Oversee approval processes with an exceptional degree of attention to detail and a heightened awareness of the significance of handling sensitive information securely.
**Key Responsibilities**
- Engage in rigorous research to provide comprehensive responses and insights regarding potential shifts in data and the factors influencing these changes. This involves navigating various internal databases, systems to gather necessary information and having a nuanced understanding that not all data inqueries will follow a uniformed pattern, requiring a flexible and analytical approach to problem solving.
- The role requires reaching out to multiple business lines, so strong interpersonal skills and the ability to build relationships across different teams is important. This includes being comfortable and confident in initiating conversations and following up with various stakeholders to gather information.
- The need for efficient time management skills to handle multiple queries simultaneously and deliver answers within a tight deadline. A strong orientation towards understanding and meeting the needs of clients, including the ability to empathize with clients' data challenges and deliver solutions that meet their needs.
**Qualifications**:
***This is a permanent home-based role in Costa Rica. No Visa sponsorship or relocation available.**
**Qualifications**
- Bachelor's degree or equivalent experience in Business Administration, Communications, Information Technology, or a related field.
- 2 to 5 years of experience in a customer service role, ideally within a data driven or technology focused environment. Prior work in a corporate setting is a plus.
**What you'll bring**
This role serves as an indispensable connector between Experian Marketing Services, its clients, and internal teams, reinforcing the critical role of excellent communication and customer service across various business lines. By ensuring that complex information is communicated clearly and concisely, the person in this position facilitates effective collaboration and informed decision-making. Their skillful management of inquiries not only bolsters client satisfaction and trust but is also key to nurturing and expanding our business relationships. Moreover,
