Company Description
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.
**Job Description**:
**Role Purpose**
The Client Services Analyst** **Expert will be part of a team, actively working with clients and Experian staff to provide ongoing support, managing research, and process improvement/automation projects. The Analyst will also be responsible for assisting data reporting clients and ensuring existing clients are billed accurately per contract terms.
**Major Job Functions**
- Assign and monitor detailed project tasks and communicate summary level information to management and involved parties as required.
- May supervise project resources on assigned projects.
- Outline processing plans to support the implementation of new programs or processes.
- Identify problems/solutions and lead research on complex issues. Serve as a resource to resolve technical problems. Provide technical training and support.
- May lead client or management meetings as necessary.
- Proactively keep abreast of new technology, procedures and programs and have an understanding of related software systems.
- Provide input to improve product documentation and training
**Qualifications**:
- Bachelor's degree or equivalent experience required
- Requires a minimum of 4 years' experience in a clients services role
- Advanced analytical skills (problem identification/ resolution).
- Strong PC skills, may include JCL, mainframe, sql, unix, oracle and DB3 Quest. Strong organizational skills.
- Ability to work independently.
- Strong oral and written communication skills.
- Good project management skills.
- Good leadership skills.
- Advanced customer service skills.
- Detail oriented.
- Ability to work closely with diverse group of internal / external organizational members.
- Basic leadership skills a plus
- Multitasking and Time Management skills
Additional Information
Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
- #LI-REMOTE #LI-SA1_
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._
