Company Description
**Experian **is the world's leading global information services company.
During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.
We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.
**Job Description**:
The Integration Engineer will be responsible for researching and analyzing client requests as well as implementing several Experian products and exhibits a deep knowledge base of the relevant products and solutions offered to clients.
The Integration Engineer will use tools such as Excel to analyze data, Adobe Acrobat to create and modify PDFs and will code algorithms within the Experian software.
Job Functions:
- Provide technical support for internal and external customers of EHC software solutions.
- Ensure all requests include all required information, and properly complete the requests following the information provided.
- As a technical support specialist, it will be necessary to review and assess all requests, understand them, and provide guidance where is needed.
- Meaningful response/resolution to assigned requests within established Service Level Agreement (SLA) time frames.
- Assist implementation consultants and account specialists with technical aspects of new customer implementations.
- Become a SME for Product Delivery that can be independent but also can work as a team.
- As a technical support specialist, it will be necessary to review software requirements, analyze, providing necessary feedback, design and develop the code based on the needs of our clients, test your code and work with internal groups to ensure it is what has been requested.
**Qualifications**:
- Strong analytical skills and attention to details.
- Excellent customer service skills.
- Familiarity with Microsoft Excel, certification highly preferred.
- Strong familiarity with Microsoft Office.
- Familiarity with different file formats and extensions (TXT, CSV, XLSX, and others).
- Familiarity with PDF creation and manipulation.
- Excellent English interpersonal and communication skills.
- Independent problem solving and self-direction are critical.
- Strong problem-solving skills are required.
- Must be able to handle multiple tasks, take initiative and prioritize multiple work items.
- Strong attention to detail and accuracy are required.
- Ability to follow supplied specifications with a very high degree of accuracy is required.
- Must have programming knowledge and able to code:
- Must know basic concepts.
- Must be able to code basic to medium algorithms.
- Must be able to debug.
Desired/Plus:
- Familiarity with Jira, Salesforce and Confluence
- Javascript, Java or C#
- SQL
Additional Information
**Our benefits include** Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
**Experian Careers - Creating a better tomorrow together**
We are thrilled to share that FORTUNE has named Experian **one of the 100 Best Companies to work for**.
In addition, for the last five years we've been named in the 100 "**World's Most Innovative Companies**" by Forbes Magazine.
With a focus on our employees, we have been certified for the third time as **Great Place To Work (GPTW)**.
Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle.
Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect
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Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer.
Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together.
We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow.
We value the uniqueness of every individual and want you to bring your whole, authentic self to work.
For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._