YOUR OPPORTUNITYThe Clerk, Open Text Processor, reports directly to the OTC Rebates Team Lead in support of its mission to expand the BES OTC footprint using shared services to reduce costs, maintain or increase customer service, and build new capabilities. Compromised to deliver best in class services for the OTC processes in accordance with negotiated Service Level Agreements.- Key responsibility areas are:
- Rebates Administration in Open Text Tool Streamline rebates processes.
- Ensure that incoming rebates are properly indexed and validated in a timely manner.
- Meet and exceed customer service, SLA, and Key performance indicator targets. Identify opportunities within his process to enrich the quality and service of his daily activities.
ABOUT YOU-
**Responsibilities**:
- WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE
- Check Open Text admin tool.
- Flag invoices for training
- Index invoices
- Send back to market illegible invoices.
- Route invoice
- Perform Internal Correction of incorrect invoices posting.
- Identify and drive high level of process efficiency and effectiveness.
- Maintain a mindset of continuous improvement by constantly striving for ways to improve the processes.
- Ability to handle multiple and changing priorities while working in a matrixed organization.
- Deliver best in class customer services to the organization to achieve our NPS targets.
- Superior communication skills, written and verbal, able to effectively address all levels within the organization.
- Works cooperatively with the organization and is committed to the overall team objectives.
- Proven experience building business relationships with all levels of the organization.
- Ability to work in a fast-paced environment and successfully manage a rapidly changing environment.
- Create and update process documentation/maps to ensure business continuity.
- Consistently propose, meet, or exceed Service Level Agreements and Key Performance Indicators.
- Be a role model of our company pillars: Fearless, Family and Founders Mentality.
- Setting up commitments, scheduling monthly or regular lets talks, keep and work on primo profile and development.
Skills and Experience
- THE SKILLS AND EXPERIENCE NEEDED TO CREATE YOUR LEGACY
- To be successful in this role you will have / be:
- Ability to handle multiple and changing priorities while working in a matrixed organization.
- Ability to observe and interpret data and analyze patterns to decide options presented.
- Basic accounting knowledge
- Detail oriented with the ability to capture information in a clear, concise manner.
- Identify efficiency and effectiveness of the processes.
- Deliver best in class customer services to the organization to achieve our NPS targets.
- Knowledge of standard business practices and professionalism in a customer service environment
- Capable of having a business relationship with peers and superiors
- Good communication skills, written and verbal.
- Full understanding of the process and capable to document and map it to ensure business continuity.
- Works cooperatively with the organization and is committed to the overall team objectives.
- Healthy dissatisfaction with the status quo
- Basic knowledge of Microsoft 365 (Word, Power Point, Excel, Outlook)
- Be adaptable and flexible.
- Be a self-aware/personal improver.
- English: 60% or up
- Meet or exceed KPIs, Targets and Service level agreements.
PERSONAL QUALITIES SHARE OUR FOUNDER S PASSION AND ENTREPRENEURIAL FLAIR
- Be a skilled communicator.
- Has driven / personal presence.
- Intellectually rigorous, sees many angles to issues; brings a breadth of views.
- Be adaptable and flexible.
- Healthy dissatisfaction with the status quo.
- Be a self-aware/personal improver.
Our culture
We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?
- Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.
- Family; We treat each other, and our communities, like Family. Always.
- Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it's our own. We do the right thing for the business and we all take accountability for our work.
When you join Bacardi, you become part of our family and gain more than just a job.
- Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list._
