Cisco Technical Support Agent Ii

**Objective**:
**Hard skills**:

- Basic CCNA experience (module 1 or 2) (must).
- Microsoft (MSCE), Comptia knowledge (plus).
- Prior Customer Service experience.
(desired).
- Schedule Flexibility.
**Soft skills**:

- Ability to function in a team environment.
- Excellent Customer service skills.
- Capability to assimilate a dynamic environment.
**Responsibilities**:

- To listen and identify the root cause (issue) of a case, interact with the customer on the telephone, through online networks, and/or mail, and resolve the issue accordingly.
- To follow up on the customer's issue by maintaining periodic timely updates, setting up appointments, and any other commitment made to the customers until the issue is solved.
To maintain adequate technical proficiency in products and platforms supported and any other relevant technologies.
**Benefits**:

- Educational reimbursement.
- Growth Opportunities.
- Employee Association.