Pfizer's Global Financial Solutions (GFS) Shared Services is a well-established operation with beginnings in
Memphis, Tenn., in 1997. The organization expanded to Europe in 2003, Asia in 2007, Latin America in 2013, and
Eastern Europe in 2014. In 2016, GFS welcomed Cairo into its network, providing financial shared Services support
to the AfME region. GFS Shared Services has a workforce of more than 900 Pfizer colleagues, in addition to a
successful partnership with a Business Process Outsourcing (BPO) partner, Genpact, in three locations globally.
The GFS Shared Services Center (SSC) for the Latin America Region (LAR) is a high performing team responsible for the timely delivery of standardized financial processes on behalf of Pfizer. The organization performs certain
Record-to-Report, Invoice-to-Pay, Travel & Entertainment, Credit-to-Cash and other related activities from a
regionally centralized locations in San Jose, Costa Rica.
The Chargeback Analyst will process chargeback claims for wholesalers in the US and Puerto Rico and resolve
exceptions related to contracts, products and membership timely and accurately. The Chargeback Analyst will
regularly interface with internal and external customers including, but not limited to GFS Americas, Wholesalers,
Contract teams, Business Technology and A/R and Collections. The Chargeback Analyst will identify data and
systems issues related to wholesaler chargeback submissions timely, and work to eliminate recurring issues and
rework. The Analyst will also answer inquiries in shared mailboxes and provide audit support to US colleagues.
This is a great opportunity to join a high performing and dynamic organization with opportunities to grow and develop.
The role requires flexibility; both in terms of working hours, given that there will be peak periods each quarter; as well
as working collaboratively in a highly team-based environment.
**Responsibilities**:
- Responsible for the timely and efficient payment of chargeback claims to business trade customers
(wholesalers) for Pfizer's worldwide businesses.
- Research chargeback claims submitted from wholesalers and/or distributors and dispute, if necessary, by
comparing debit memos received to the information provided in Pfizer's contracts.
- Collaborate regularly within the department with colleagues to review processes, metrics, industry
updates and issues pertaining to chargebacks and membership.
- Manage Chargeback and Membership Work in Process (WIP) lines
- Manage shared Chargeback and Membership mailboxes
- Provide audit research and support for Chargebacks and Memberships
- Provide project research for Chargebacks and Memberships
- Participate in GFS Americas order-to-cash initiatives as needed.
- Interface regularly with the business units supported.
**Qualifications**:
- Bachelor's degree or career in progress from accredited institution required, preferably in Business or Finance.
- 1-2 years of experience required, ideally in a Finance or data processing related position.
- Attention to detail, problem solver and strong analytical skills.
- Strong communication skills and a team player.
- Be able to work independently in a team environment.
- Must maintain a high degree of accuracy and attention to detail.
- Must be able to organize and process a high volume of transactions.
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in
each jurisdiction in which it operates.
Work Location Assignment: Flexible
EEO (Equal Employment Opportunity) & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.
Finance & Accounting
LI-PFE