JLL supports the Whole You, personally and professionally.
The Change Manager plays a pivotal role in supporting project delivery activities that focus on making sure audiences impacted by a change are informed, equipped, prepared, and supported through the transition that the project aims to implement. This role focuses on the people side of the change, including changes to business processes, systems/tools, job roles, and organization structures. This role partners with the project manager, Business Project Lead, project sponsor, and possibly other stakeholders to support the adoption of the changes required by the project or initiative through guiding change management strategy and activities. Where needed, this role will project manage their own work and that of Learning and/or Communications specialists
Key Responsibilities
Understand current vs desired state in order to make a gap analysis and design the tools needed to implement change. Adapt the tools according to local culture.
Lead meetings with client to assess the critical change variables:
Identify potential business risks and anticipated points of resistance.
Identify sources and depth of resistance from all change populations and implement corrective actions.
Determine the impact of the organization's history on the change.
Assess the impact of the current culture on the change.
Support the execution of plans by client's managers and business unit leaders.
Be an active and visible coach to executive leaders who are change sponsors.
Work with project teams to integrate change management activities into the overall project plan.
Work with client's communication, training and HR professionals in the formulation of plans and activities to support project implementation.
Identify suitable communication strategies and building on these, reviewing the plans and delivering reports to the executives.
Ability to acknowledge and address any client issues and resolve these with the intent of exceeding client expectation
Work with other business and practice line teams of JLL to ensure integration of services and potential to increase service deliverable to client
Proactively support the team when needed
Skill Set
Excellent written and verbal communication skills
Experience using PROSCI and/or other change management methodologies in large-scale, global organizational change initiatives
Ability to influence without authority
Experience with training development
Adaptability and ability to work in ambiguous situations
Experience with Project Management
Collaborative, team player
Ability to have empathy/strong emotional intelligence (EQ)
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.