The EA CEAM Current State Mapping acts as a catalyst across businesses and functions driving the transformation of Citi into a simpler, customer-centric organization.
EA CEAM Current State Mapping is responsible for partnering with business lines and functions to establish the framework for and execute the EA CEAM Current State Mapping, which includes developing enterprise-wide domain taxonomies, publishing standard playbooks and procedures, and creating process & design engineering models (process mapping and business architecture).
EA CEAM Current State Mapping also provides the businesses and functions with ongoing governance, program oversight, and metrics and reporting to ensure consistency, control, and accountability as it relates to the program.
As part of the EA CEAM Current State Mapping supports business process simplification efforts through current state process mapping.
The EA CEAM Current State Mapping Execution Director manages multiple teams through other managers executing current state process mapping and simplification efforts across businesses and functions.
This position will work alongside and in close partnership with the EA Transformation & Implementation Leads and help to ensure effective oversight of current state process mapping to support large transformation programs including identifying and managing interdependencies between programs and providing transparency to Citi stakeholders.
Excellent communication skills required in order to negotiate internally, often at a senior level.
Some external communication/negotiation may be necessary.
**Responsibilities**:
- Responsible for setting process mapping and business process simplification/reengineering vision/strategy and translating into capability; building training & mentoring internal staff; technical & change management expertise development, as well as, extending it across the business.
- Drive teams in the execution of process mapping and process simplification to increase operational efficiency, reduces process variation, and consequently gaps in controls or customer experience; increase growth & innovation.
- Prioritize and plan portfolio of meaningful initiatives across businesses, in collaboration with senior leadership, reengineering partners, and corporate support if/when applicable; includes development of project funnel & individual project scoping.
- Interfaces with different lines of businesses and stakeholders at all levels.
- Responsible for leading & managing dynamics of cross functional & business wide process mapping and business process simplification/reengineering initiatives.
- Secures initiatives/project sponsorship from senior leadership, and facilitates resolution of differences between various sponsors, and stakeholders, over prioritization and timely execution of reengineering initiatives; effectively promotes the need for reengineering and persuades senior leadership around agreement and support of required change.
- Integrate process mapping and business process simplification/reengineering approach and methodology, as an enabler to the successful execution of the organization's business strategy.
- Instill a continuous improvement mindset within and across all lines of business and corporate.
- Directly manage staff, responsible for performance management, compensation decisions, and staff's career planning & development.
Provides ongoing communication & reporting on the progress of reengineering initiatives to senior business leaders, reengineering partners, and corporate.
- Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
**Qualifications**:
- 15+ years' experience in a related role with extensive experience in Financial Services business, functional and people management.
- Process reengineering and process mapping experience preferred, along with a proven track record of successfully leading complex and transformative projects.
- Outstanding executive communication skills (written and verbal)
- Ability to rationalize and work through organizational change.
Proven track record in terms of evaluating process performance across key metrics and envisioning ways to simplify/reengineer the process to create significant improvement across all key variables.
- Ability to influence and engage in a consultative mode with various senior stakeholders across business, operations, technology and compliance to define the strategic scope, a problem solving approach and engage a team that effectively will lead the simplification/reengineering process to achieve the envisioned results.
- Ability to lead and motivate diverse teams in multiple locations, including senior managers.
High potential employee with focus on delivery.
- Ability to motivate and manage large teams.
**Education**:
- Bachelor's/University degree, Master's degree pref