**Introduction**
A Service Center HR Administrator agent is responsible for the organization, timely and accurate processing of fast
- pace transactions, related to EDM inputs processes and tasks needed to achieve contractual SLA/KPIs and client expectations.
**Your Role and Responsibilities**
In this role you will:
- Ensure the delivery of a high quality, customer focused service to external and internal clients.
- Be responsible for processing high volumes of work assignments for several regions.
- Ensure that practices and procedures are adopted and followed as necessary.
- Assume additional responsibilities as assigned.
**Required Technical and Professional Expertise**
- High level of English and Portuguese Speaker 85% Fluent.
- Has knowledge of HR delivery programs, such as Oracle, SAP, VIP, Workscape, Service Now, Workday, or any other ERP as client required.
- Has strong knowledge in key functional processes.
- Has data processing skills including use of excel spreadsheets, reports and databases at a basic level.
- Has strong soft skills such as: organizational skills,communication, time management, strong understanding and experience of the business controls requirements., Focuses on individual/team/department and operational objectives developing professional effectiveness, interpersonal skills and ability to build effective networks.
- Use acquired experience/knowledge for relationship building and training.
**Preferred Technical and Professional Expertise**
- MS Excel Advanced
**About Business Unit**
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation.
With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world.
Our people are focused on accelerating our clients' businesses through the power of collaboration.
We believe in the power of technology responsibly used to help people, partners and the planet.
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.
They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers.
The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.
**About IBM**
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain.
Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.