1+ years of previous experience in an English contact center environment in resume.
- Proven knowledge of MS Office package in resume.
- Demonstrated strong analytical and logical skills.
- Proven good verbal and written English, Spanish AND Italian communication skills with stakeholders and peers.
- Proven ability to work under pressure.
- C1+ English level in resume required.
- The primary responsibility of the role is to perform quality checks on digital content while listening to and to identify errors as well as validating errors reported by various systems and customers.
- The individual should have a passion for listening to Music.
- They needs to continuously adapt to and learn the new features of various tools and systems and improve on his/her acumen to identify and report the errors.
He/she has to follow SOP to catch errors in the content.
- The associate will need to be aware of operation metrics like productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA.
The associate will be measured on his/her compliance to these metrics, SLA requirements, QA guidelines, team goals, personal goals and ability to ideate and drive process improvements for closure.
- They should be a team player and come up with ideas to improve the editing/QA process.
- The associate will need to often contact publishers and vendor managers to report errors identified and provide status update as and when required.
- The employee will be an individual contributor for this role.
- In addition the associate must be able to pay close attention to minute details, have good communication skills, and a professional demeanor.
- They should be a team player and come up with improvement ideas to improve the process.
- 1+ years experience in editing, quality assurance or publishing-related operations.
- Proven Experience in Music Industry.
- Experience in Extensible Markup Language (XML) files.