At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.
Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.
**Primary Job Duties**:
- Initiate funds transfers to related accounts within a customer hierarchy when payments are posted to the incorrect customer account
- Complete adjustment processing on various client networks, including write-offs, credits, refunds, transfers, etc.
- Review and resolve over-payments, short-payments, duplicate payments, etc., in accordance with SOP and best practices.
- Issue refunds when funds cannot be applied as remitted
- Provide excellent service to both internal and external customers
- Escalate more complex cases/requests to higher-level staff, when appropriate
- Possesses working knowledge of core job duties and is able to complete job duties with mínimal assistance
**Experience & Education**:
- College degree or equivalent work experience preferred.
**Competencies**:
The individual must demonstrate:
- Ability to work both independently and as part of a larger, interdependent team
- Strong oral and written communication skills
- Analytical & critical-thinking skills to resolve challenges independently
- Good judgment & decision making
- Ethical behavior & trustworthiness
- Strong math and accounting skills
- Proficiency with Microsoft Office products (Excel, Word, Outlook)
- Ability to meet/exceed both quality and productivity expectations simultaneously
What is in it for me?
- Work in a friendly and caring company where teamwork is key
- Work with skilled people that are invested in your success and growth
- Remote working is the new normal with flexible work options and paid holidays
- Competitive salary with a comprehensive benefits package starting day one
- Work in a fun environment that promotes creative thinking and a positive attitude
- Career development opportunities
- An open-door policy which means your voice will always be heard
- A robust Employee Referral program
At TreviPay we believe:
- in saying yes to unique and challenging requirements
- empowered team members are creative team members
- our products make the customer's day just a little bit better
- work/life balance makes us all more effective
- #LI-TG1_
