Cam Team Manager

**Manager of Centralized Access Management (CAM) Team**

**Responsibilities and Duties**:

- Serve as a change leader; innovate and instill in your team an appreciation for thinking outside of the box, questioning the status quo, and striving to find efficiencies.
- Enhance and centralize CAM function
- Responsible for monitoring and assuring KPI compliance.
Review results to understand current service performance level
- Provide leadership, guidance and mentoring to the team, managing conflict and ensuring the team's processes and tasks are carried out efficiently
- Lead and/or collaborate on improvements / projects to drive service delivery improvements and optimization
- Establish and maintain strong relationships with internal and external stakeholders

**Requirements**:

- Ability to influence key decision makers at all levels
- People management experience and excellent communication and facilitation skills
- Relevant supervisory / team leader experience with multicultural teams
- Extensive awareness of the ITS global Service Desk and more than 5 years of experience in Service Desk
- Experience with identity and access management is an added advantage
- Ability to accept and embrace change as a constant and unpredictable feature of your working environment and drive those changes within your team
- Business and Statistical Analysis experience
- Quick thinker and Problem solver
- Result oriented

**Reporting To**: This role reports to the Head of Roadmap Support & Planning and Operations Support