Call Center Specialist For Ebike

Company Description
- _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology. _

**Job Description**:
**Position Summary**

The call center specialist is responsible for answering incoming calls and providing excellent customer service to Bosch EBike Dealers in the US.

**General Job Responsibilities**
- Provide Technical, Service Minded Hotline support to bike dealers in a confident, friendly manner.
- Respond to end consumer calls for technical, general product support, and spare parts, etc. topics.
- Troubleshoot, and resolve technical or software related issues of eBikes using active listening and a positive attitude.
- Excellent verbal and written communication skills.
- Make decisions on warranty per company guidelines.
- Document calls/cases in a CRM (Customer Relationship Management) tool.

**Qualifications**:

- Minimum High school Diploma, Associates degree preferred.
- Bicycle shop/industry experience preferred, enthusiasm for bicycles required.
- 2+ years' experience working in a customer service environment providing phone support or in-person customer support.
- Quick understanding/ learning capabilities, good in working with modern IT / PC and CRM tools.
- Great communication skills, customer service, confident, efficient, and responsible.
- ** English proficiency (90% or C1)**

Additional Information