**Job Purpose**:Responsible for the management of the day to day operations and staff for all Buying Desk services, processes and teams (including handling all customer escalations both internal and external).**Key Responsibilities**:- People management responsibility for a medium size team including development and training.- Set team goals, objectives, strategy, monitoring daily, weekly, and monthly metrics and performance.- Serve as a liaison with our internal customers, manage relationship and enure high levels of customer satisfaction.- Establish daily priorities and manage workflow so as to ensure that timeliness and quality standards are met.- Assist in audit and compliance efforts for department.- Self-Assessment, COB/business monitoring and documentation of policies and procedures- Supervise the processes associated with:- Receiving, channeling and processing of procurement requests from internal users.- Obtaining quotations for requests below country threshold that does not require competitive bidding exercise.- Performing purchasing activities for: one time buys, unplanned/reactive, "bid/quote and buy" methodology, low expenditure/complexity, unique purchase requirements, emergency time sensitive and where sourcing is not done as part of the strategic process.Completing transactional purchases after quoting through PO issuance.- Managing approval of POs and requisitions.- Resolving invoice / PO match holds, interacting with business and Accounts Payable- Managing catalogue content- Ensuring payment of prompt pay discounts- Guarantee orders' arrival to supplierReport saves where applicable.- Provide policy and procurement process guidance to users.- Responsible for continuous process improvement identification and implementation, risk and control self-assessment testing and review, customer escalations and metrics reporting (daily, weekly and monthly).- Provide training and support for Users and any other stakeholder as Buying Desk model and Procure-to-Pay system rolls out to additional countries.**People Management responsibilities**:- Compliance: ensure that people management related tasks are executed in the managed team in accordance with Citi policies and procedures, complying with statutory regulations and laws (e.g. recruitment, work orders, managing performance, etc.)- High performing Team: ensure that the managed department has the required quantity and quality workforce in place. Team members are informed and trained to execute their jobs as required. Capacity planning and ensuring that staff levels are sufficient to meet business needs.- Engagement: take ownership for the managed team (incl. Team members in both Active and Passive status) and implement Citi people management practices to ensure excellent employee experience in the course of the entire employee lifecycle (e.g. regular team and- individual dialogues, development opportunities, "Voice of Employee" actions, etc.)- Complete all tasks in connection with the organization's activity but not detailed in the current job description, charged by the direct manager, supervisor, or the functional head.**Requirements**:- English advance- Bachelor university degree complete- 2+ years of experience related to procure to pay process (PO's, requisitions, invoicing or payments)- Solution and customer orientation- Working without close supervision and control- Ability to promote and engender teamwork- Risk and control awareness- Team management skills- Project management skills- Analytical skills- High level client focus skills- Proven verbal and written communication skills- Highly competent in MS Office (Excel, Word, Power Point)- Excellent stakeholder management skills**Desirable**:- Portuguese intermediate- Previous experience in a shared services environment is critical- 2+ years of experience at managing a team (more than two people) in a constantly changing environment- Procurement background is an advantage especially in quoting/bidding processes.- **Job Family Group**:Operations - Services- **Job Family**:Accounting Operations- **Time Type**:Full timeCiti is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
