**Business Support Associate - Santa Ana, Costa Rica**
Are you ready to use your analytical skills, business acumen and eye for detail? Do you want to unleash for ability in a global company that is dedicated to moving money for better? Join Western Union as an Business Support Associate.
**Western Union powers your pursuit.**
**Role Responsibilities**
- For this position you will be able to support US and Canada agents in three main areas: Settlement, Commission, and Reporting inquiries.
- In regard to Settlement: capable to resolve cases involving debits, credits, refunds, and reconciliation discrepancies.
- You may be requested to reconcile on a daily basis a network's activity as part of our direct support to strategic networks which has a direct impact on WU revenue growth.
- Regarding Commission: guarantee monthly commission payment for Money Transfer product, reissue of commission checks, investigation of outstanding payments and perform retro commission calculations.
- Regarding Reporting: Set up and resend of Settlement reports required by our agents and networks to be able to reconcile their accounting books properly.
**Additional tasks**
- Assist Account Executives and Regional Directors in the implementation of new agents/networks to WU.
- Participation in conference calls for resolution of inquiries or problem solving.
- Participation in projects to enhance processes.
- Proper handling of data reports to give specific format, presentation, and identify settlement discrepancies.
**Role Requirements**
- 1 year experience in Customer Service
- B2 + English Level (85%). Fluent both verbally and in writing.
- Microsoft Excel knowledge from Intermediate to Advanced
- Microsoft Office skills needed.
- Knowledge in AS400, Power BI, Microsoft Access, and Share Point are a plus.
- Strong communication skills.
- Analytical, Proactive and Detail oriented.
- Multitasking skills.
- Expected to be able to work both individually and as a team contributor.
**We make financial services accessible to humans everywhere. Join us for what's next.**
Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
**Benefits**
Your Costa Rica
- specific benefits include:
- Asociación Solidarista
- Paid time off including extended maternity leave.
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy
- Schedule: Monday to Friday, 7 am to 4 pm
- Hybrid model work: 3 days from office and 2 from home
