Business Program Manager, Selling Partner Experience

3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements- 3+ years of business process mapping experience with process tools such as MS Visio.If you have relentless desire to drive process improvement and motivate and lead a team of exceptionally driven, customer-obsessed associates and team leads, all while analyzing systemic issues and implementing solutions to challenging problems, we have the career you're looking for!Key job responsibilities**1. Process Identification and Documentation**:- Identify, analyze, and document existing business processes across various departments and regions.- Utilize value-stream mapping techniques to provide a holistic view of end-to-end processes.**2. Mapping and Analysis**:- Develop detailed process maps, flowcharts, and value-stream maps, emphasizing end-to-end visualization.- Analyze and evaluate processes for effectiveness, and efficiency, identifying areas for improvement, automation and optimization.**3. Stakeholder Collaboration**:- Work closely with cross-functional teams to validate and enhance process documentation.- Build a closed loop optimization system to support our program.**4. Standardization and Best Practices**:- Drive the standardization of processes across the organization, leveraging business process modeling notations (BPMN2.0) best practices.**5. Continuous Improvement**:- Establish key performance indicators (KPIs) for processes and regularly assess performance.San Jose, CRI- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedules