Job Function: Cloud & Software Services Why SoftwareONE?
:
Here at SoftwareONE, we give you the flexibility to unleash your creativity, without limits.
We encourage autonomy and thinking outside the box and we can't wait to hear your new ideas., and although all businesses say it, we truly believe in work - life harmony.
Our people are our greatest asset, and we'll go the extra mile to ensure you're happy here.
We want our people to be their true authentic selves at all times, because that's when real creativity happens
The role:
The Business Excellence Specialist plays a key role on the Service Excellence team.
S/He supports the end-to-end operational processes that support projects delivered by the service teams.
The Business Excellence Specialist is responsible for ensuring timely execution and completion of activities such as processing of services documents (i.e.
Statements of Work, Project Change Orders, etc.
), supporting invoicing (or project related billing), and conducting data quality audits of our projects and opportunities.
Business Excellence Specialist is a critical component of our service delivery process, setting up our delivery teams for success and driving customer satisfaction.
**Daily Responsibilities**
The Business Excellence Specialist reports to the Business Excellence Leader and will support the following functions:
- Services Support
- Process all incoming Statements of Work
- Complete invoicing for upfront payments, milestone billing, and final billings
- Prepare quotations and ordering for all tools/hardware associated with services projects
- Accurately collect and track managed services onboarding
- Track and communicate issues with data quality of our sales and project systems.
- 3rd Party Vendor Funding Program Support
- Ensure 3rd party funding milestones and requirements are met to redeem funding
- Drive 3rd party funding opportunities within sales
- Actively participate in functional and non-functional training as directed
- Meet work standards by following production, productivity, quality, and customer-service standards; identify work process improvement.
- Enhance department and organization reputation by performing assigned duties to the best of ability
- Assist with financial reporting
- Enhance and run communication between team members to capture, track, and address evolving project needs
- Handle conflicting requests and needs from multiple teams (sales, clients, leadership, delivery teams, project managers)
- Accurately collect and track data and create reports to meet the drive towards continuous improvement
- Lead or support Service Process Improvement Initiatives
- Perform root cause analysis on issues identified on our service control processes, to prevent similar issues to reoccur.
- Maintain and share data quality points, measures, and reports.
Share them and follow up with the team to keep them up to date.
What we need to see from you:
**Minimum Requirements**
- Bachelor's degree in project management, business administration, computer science, industrial engineering or another relevant degree preferred, not required.
3+ years of relevant work experience with:
- Back-office support and financial systems
- High attention to detail with excellence in administration; this person should be a superhero with coordination tasks
- Experience with Microsoft Dynamics 365 Professional Services Automation is a plus.
- Experience in business process analysis is a plus.
- Experience in report creation and/or data processing and analysis is a plus.
- Highly motivated and results oriented
- Solid problem solving, conflict resolution and negotiation skills are required
- Excellent verbal and written communication skills as well as strong business acumen
- Desire to work in a technology consultingt environment.
**Benefits at SWO**:
- Employee Recognitions Programs
- A variety of training and development opportunities
- A work-life balance
- Vacations
- Employee Referral Bonus Program
- Multicultural team's interaction
- Giving back to society
- employee initiatives
- ONE TREE PLANTED -> one tree for each hiring globally
- Corporate events/ team buildings
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