Alternate Title: Senior Business Analyst
You will be responsible for definition, implementation, and optimization of renewals sales processes.
You will work with management and business teams to help identify significant process automation & optimization opportunities that will enable Our Company to establish next generation for running the renewals sales business.
You will align to different business functions building positive relationships across teams.
**Essential Functions (Tasks and Responsibilities)**:
- Drive major process re-engineering efforts by leading business owners to define future state processes by conducting process design/ requirements workshops.
Map existing processes; lead definition of to-be processes
- Define/document business requirements to achieve "to be" state.
Including processes, procedures, policies, process maps, etc.
all these in teamwork with the different business partners at Our Company
- Lead multiple sales operations improvement projects across the globe and watch for a timely execution and sent communications
- Collaborate with Business and IT to define roadmap to reach to-be state.
Review, recommend and implement industry-standard tools as appropriate to deliver scalable solutions
- Responsible for team communication and engagement with sales leader and different operational teams.
- You will provide valuable, actionable insights on the business through standard reports and dashboards to leverage, but in certain cases help define and build to manage the complexities and changing nature of the Renewals business
- We need your help working with our IT Partner to execute all our project and assure the quality of the different process and system changes
- Provide critical business insight based on business acumen and data analysis, be able to identify issues, and recommend meaningful and creative action plans
- Create and develop Standard Operating Procedures, uphold documentation (Knowledge Management) integrity
- Innovating by building new business process controls to assure data process integrity
- You will be supporting multiple regions across the globe for that will required to have schedule flexibility to cover multiple business needs
- Coordinate and support UAT (User Acceptance Testing) efforts to drive for a successful deployment
- Coordinate and Support Process Documentation, to make sure all processes are document and define by go live.
Training might need to bed deliver when required.
**Qualifications & Experience**:
- Bachelor's degree in Business Administration, Industrial engineering or equivalent.
- 5+ years of experience as a project manager, process manager or similar positions
- PMI or equivalent or similar certification are a plus
- Strong expertise in Process Re-engineering, Process Optimization, Process Standardization and Automation, and exposure to Lean and Six Sigma methodologies.
- Proficiency in Microsoft Excel, Visio, Project, and PowerPoint.
- Knowledge on SAP, Miro, IBM Blue works is a plus
- Knowledge on SFDC and CPQ is a plus
- Experience building crafting business process, procedures, process maps and business policies
- Ability to transform business ideas into processes and transform them into business projects.
- Able to operate in an Agile development methodology
- You should be a self-starter, motivated individual and able to lead the team through ambiguous situations
- Able of multi-taking and supporting multiple projects at the time