**Business Analyst**:
- Santa Ana, Costa Rica**
Are you looking to play a key role in helping combat financial crime?
Are you ready to unleash your potential in a global business that is committed to moving money for better?
Join Western Union as a Business Analyst.
**Western Union powers your pursuit.
**
We are looking for someone to join our Business Process Management team to execute business process improvements and automation initiatives within the Western Union's Global Operations Organization.
**Role Responsibilities**
- Manage project lifecycle from intake/project initiation, monitoring, delivery, to implementation
- Collaboration with operations, compliance, business stakeholders, regulators, auditors, and template team to define business requirements.
- Build automated reports and visualizations to provide key insights into products and compliance controls.
- Perform data collection, analysis, validation, and cleansing, support existing processes and implement change requirements as problem-solving issues arise.
- Research, analysis, solution design/development, documentation, testing, problem resolution, training, status reporting, and post-rollout review/audit
- Lead meetings with many levels of leadership (operations, compliance, business), explaining analytics, requesting engagement and buy-in, and governance
**Role Requirements**
- Preferably having work experience within the financial sector.
- Strong analytic and problem-solving skills.
- High attention to detail and organization
- Highly proficient in SQL or a similar query language is desirable.
- Being a bridge between compliance and IT
- Strong knowledge of Microsoft Excel (data analysis, visuals, pivot tables, macros)
- Experience in agile project management systems like JIRA and JIRA Align
- Fluency in the English Language to communicate with the different Stakeholders (English C1)
- Project management Skills
- Desirable familiarity with statistical concepts and analysis
- Desirable knowledge of Python, R, or a similar coding language
- A bachelor´s degree is desirable.
**We make financial services accessible to humans everywhere.
Join us for what's next.
**
Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities.
We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe.
More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
**Benefits**
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few