**Company Description**
Experian is the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.
We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.
The individual will drive programs from initial high level concept review through implementation including phases such as planning, business analysis, requirements definition, design, implementation, and execution. In addition, will ensure each project completion is in accordance with FCRA laws and regulations and in line with company business and compliance rules.
To be successful, this individual must establish, build, and leverage partnerships across multiple business units to configure innovative solutions that drive client engagement and promote internal synergy. They must be able to work with various levels of management and resolve conflict by building consensus through thoughtful discussions with leadership.
**Responsibilities**
- Critiques customer specifications.
- Develops and executes project plans including program flows.
- Develops mail population segments to meet customer marketing strategies.
- Assesses and selects appropriate resources for program delivery.
- Makes technical decisions on project direction and program processing using modeling specifications and techniques with advanced decision tree segmentation.
- Serves as project manager for program scheduling, operational personnel and departments.
- Conducts final quality analysis on programs, reviewing accuracy of output.
- Manages multiple accounts and programs simultaneously.
- Assesses client business requirements, positions company products and solutions. Identifies new business opportunities and shares information with internal and external clients.
- Supports other team members by reviewing programs and documentation and making technical adjustments as necessary.
- Prepares and processes program billing.
- Provides technical consultation and expertise in the design and implementation of client programs.
**Qualifications**
- Bachelor's degree or equivalent experience
- 4-5 years Customer Service related experience.
- Good knowledge of systems capabilities, software platforms and processes.
- Good knowledge of database management concepts and principles.
- Knowledge of PC office software and segmentation tools.
- Excel Intermediate
- Excellent English, both oral and written communication skills.
- Good analytical and problem solving skills.
- Good organizational and project management skills.
- Good understanding of FCRA and Experian business rules relative to CPMS batch products and services.
- Excellent customer service skills.
- Good knowledge of all CPMS batch products and services.
- Coding experience preferred.
**Additional Information**
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
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- Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we've helped people and economies flourish - and we're not done.
We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action!
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