**About us**:
OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a "Follow-the-Sun" model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and Asia-Pacific with a Global Delivery Center based in India. These strategic locations offer our customers the competitive advantages of onshore, nearshore, and offshore engagement and delivery options, with 24/7 support. OTSI works with 100+ enterprise customers, of which many are Fortune ranked, OTSI focuses on industry segments such as Banking, Financial Services & Insurance, Healthcare & Life Sciences, Energy & Utilities, Communications & Media Entertainment, Engineering & Telecom, Retail & Consumer Services, Hi-tech, Manufacturing, Engineering, transport logistics, Government, Defense & PSUs.
Our focused technologies are:
- Data & Analytics (Traditional EDW, BI, Big data, Data Engineering, Data Management, Data Modernization, Data Insights)
- Digital Transformation (Cloud Computing, Mobility, Micro Services, RPA, DevOps)
- QA & Automation (Manual Testing, Nonfunctional testing, Test Automation, Digital Testing)
- Enterprise Applications (SAP, Java Full stack, Microsoft, Custom Development)
- Disruptive Technologies (Edge Computing/IOT, Block Chain, AR/VR, Biometric)
- Work with Install Base data
- Good understanding of Quote to cash process
- Work along business stakeholders for resolution and support
- Ability to support Quarter End needs
- Ability to work over stretch assignments.
- Provide support with queue management
- Be able to provide support over first level escalations
- Support with basic reporting
- Able to participate in business calls
**Requirements**:
- Experience in multinational/inter-disciplinary teams work
- Customer service oriented
- Focus on execution
- Capacity to improve and innovate
- Decision making skills
- Basic data analysis & presentation skills
Hard Skills:
- Excel level: Intermediate
- English: B2
- Basic to Intermediate experience with MS Office (Powerpoint/Outlook)
Soft Skills:
- Integrity
- Initiative
- Effective communication
- Teamwork and Collaboration
- Problem solving
- Adaptability
- Innovation
Preferred Requirements:
- Advance experience in quote to cash processes
- Intermediate to advance data analysis
- Advance knowledge of CRM and ERP systems
- Coding/Programming
- ASQ/Six Sigma; LEAN; SCRUM; PM certifications
**Job Information**:
Job Opening ID
**OTSI_1161_JOB**
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Industry
**Technology**
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City
**San José**
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State/Province
**San José**
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Country
**Costa Rica**
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Zip/Postal Code
**10101