**About us**:OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a "Follow-the-Sun" model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and Asia-Pacific with a Global Delivery Center based in India. These strategic locations offer our customers the competitive advantages of onshore, nearshore, and offshore engagement and delivery options, with 24/7 support. OTSI works with 100+ enterprise customers, of which many are Fortune ranked, OTSI focuses on industry segments such as Banking, Financial Services & Insurance, Healthcare & Life Sciences, Energy & Utilities, Communications & Media Entertainment, Engineering & Telecom, Retail & Consumer Services, Hi-tech, Manufacturing, Engineering, transport logistics, Government, Defense & PSUs.Our focused technologies are:- Data & Analytics (Traditional EDW, BI, Big data, Data Engineering, Data Management, Data Modernization, Data Insights)- Digital Transformation (Cloud Computing, Mobility, Micro Services, RPA, DevOps)- QA & Automation (Manual Testing, Nonfunctional testing, Test Automation, Digital Testing)- Enterprise Applications (SAP, Java Full stack, Microsoft, Custom Development)- Disruptive Technologies (Edge Computing/IOT, Block Chain, AR/VR, Biometric)- Responsible for delivering high quality, timely and efficient reviews of the ELA software deployment report analyses.- Analyze ELA terms and conditions in conjunction with the review process to ensure that customers are compliant.- Provide ELA Reporting data analytics, analysis and measure the success of those outputs and other strategic initiatives.- Track and report key performance indicators, utilization and other dashboard metrics to highlight successes as well as to target areas of improvement.- Maintain expertise in understanding product licensing terms and conditions and comprehensive knowledge of employers products.- Make decisions on completing analysis based on the specific customer contract and report submitted.- Work with internal teams to ensure appropriate updates to customers records occur in internal systems.- Resolve queries with global customers, account managers, senior sales executives and internal teams in an accurate and timely manner.- Identify gaps and initiate projects to improve quality and review processes.- Identify work streams that can be automated and standardized to maximize efficiency and quality.Identify and transition other processes to the ELA team.**Requirements**:- Bachelors in Business Administration, Finance, Law or Accounting preferred.- Experience working in License Compliance, Auditing, Accounting or Financial Data Analysis or Sales Operations required.- Proven ability to review others work, create detailed review comments and deliver associated training to improve quality.- Experience performing basic commercial contract analysis preferred.- Strong auditing, analytical and problem solving skills required.- Experience working successfully within the software/technology sector and in a global matrix-managed environment.- Strong project management, planning, and organization skills, including ability to handle multiple priorities simultaneously in a fast-paced dynamic environment.- Continuous improvement attitude and proven competency including a proactive approach to identifying problems and providing and implementing solutions.- Ability to clearly communicate complex licensing concepts and collaborate professionally with internal cross-functional teams including Sales, Sales Operations and Legal.- Confidence to interact with all levels; drive to results; team player and professional personality.- Exceptional interpersonal, written English and verbal communication skills.- Proficiency using MS Office, especially MS Excel is required.- Oracle skills considered a plus.**Job Information**:Job Opening ID**OTSI_1174_JOB*****Industry**Technology*****City**Carmen*****State/Province**San José*****Country**Costa Rica*****Zip/Postal Code**10101
