OTSI (Object Technology Solutions, Inc) has an immediate opening for a Business Analyst I
BUSINESS ANALST I (HEREDIA)
**MAJOR RESPONSIBILITES**:
- Program enquiry Management and trouble shooting.
- Support all core operational requirements through case ownership and closure, meeting KPI
SLA's
- Provide suggestions for process improvements to help scale operations and improve customer satisfaction
- Support internal teams with search or resolution of any inquiries related to VCPP data (contracts, MBOs, DRFs, cases, escalations, etc..)
- As needed, track and communicate metrics related VCPP activities & support QBR requirements
- Support and manage quarter end activities and serve as local VCPP Ops contact for escalations and resolution
- Team player with strong interpersonal, communication and collaboration skills
- Timely Communication in both verbally and in writing to set expectations and maintain the confidence of managers and associated internal teams (Action Table Format)
- Achieve high Utilization and Efficiency by managing time and focus upon Case Management
**WORK EXPERIENCE & QUALIFICATIONS**:
- 3+ years' industry experience in quote-to-cash type case management activity
- Expert knowledge of Cloud Service Provider Programs
- Extensive knowledge in SaaS billing models and managing quote to cash SaaS processes with
knowledge of upstream and downstream impact/activity
- Experience in two tier cloud partner sales model, with firm knowledge of software license
transactions and Software as a service
- Experience with enterprise systems and proven knowledge of enterprise integration
- Knowledge in End User Computing a plus
- Team player with strong interpersonal, communication and collaboration skills
- Self-starter who takes initiative and works with limited direction
**Preferred Skills**:
- Proficiency in Oracle
- Proficiency in Sales Force
- SAP SaaS billing system
About us
Founded in 1999 and headquartered in Overland Park, Kansas, OTSI offers global reach and local delivery to companies of all sizes, from start-ups to Fortune 500s. Through offices across the US and around the world, we provide universal access to exceptional talent and innovative solutions in a variety of delivery models to reduce overall risk while optimizing outcomes; enabling our customers to thrive in a global economy.
Join us today, as we assure you 1500+ friends and a great career; Happiness begins at a great workplace...!
Working with OTSI gives you the assurance of a successful, fast-paced career. Exposure to infinite opportunities to learn and grow, familiarity with cutting-edge technologies, cross-domain experience and a harmonious environment are some of the prime attractions for a career-driven workforce.
Feel free to refer this opportunity to your friends and associates if you are not available. We have a referral policy.
