**About us**:
OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a "Follow-the-Sun" model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and Asia-Pacific with a Global Delivery Center based in India. These strategic locations offer our customers the competitive advantages of onshore, nearshore, and offshore engagement and delivery options, with 24/7 support. OTSI works with 100+ enterprise customers, of which many are Fortune ranked, OTSI focuses on industry segments such as Banking, Financial Services & Insurance, Healthcare & Life Sciences, Energy & Utilities, Communications & Media Entertainment, Engineering & Telecom, Retail & Consumer Services, Hi-tech, Manufacturing, Engineering, transport logistics, Government, Defense & PSUs.
Our focused technologies are:
- Data & Analytics (Traditional EDW, BI, Big data, Data Engineering, Data Management, Data Modernization, Data Insights)
- Digital Transformation (Cloud Computing, Mobility, Micro Services, RPA, DevOps)
- QA & Automation (Manual Testing, Nonfunctional testing, Test Automation, Digital Testing)
- Enterprise Applications (SAP, Java Full stack, Microsoft, Custom Development)
- Disruptive Technologies (Edge Computing/IOT, Block Chain, AR/VR, Biometric)
OTSI (Object Technology Solutions, Inc) has an immediate opening for a Business Analyst I BUSINESS ANALST I (HEREDIA) MAJOR RESPONSIBILITES: Program enquiry Management and trouble shooting. Support all core operational requirements through case ownership and closure, meeting KPI SLA Provide suggestions for process improvements to help scale operations and improve customer satisfaction Support internal teams with search or resolution of any inquiries related to VCPP data (contracts, MBOs, DRFs, cases, escalations, etc..) As needed, track and communicate metrics related VCPP activities & support QBR requirements Support and manage quarter end activities and serve as local VCPP Ops contact for escalations and resolution Team player with strong interpersonal, communication and collaboration skills Timely Communication in both verbally and in writing to set expectations and maintain the confidence of managers and associated internal teams (Action Table Format) Achieve high Utilization and Efficiency by managing time and focus upon Case Management About us Object Techno
**Requirements**:
- WORK EXPERIENCE & QUALIFICATIONS: 3+ years' industry experience in quote-to-cash type case management activity Expert knowledge of Cloud Service Provider Programs Extensive knowledge in SaaS billing models and managing quote to cash SaaS processes with knowledge of upstream and downstream impact/activity Experience in two tier cloud partner sales model, with firm knowledge of software license transactions and Software as a service Experience with enterprise systems and proven knowledge of enterprise integration Knowledge in End User Computing a plus Team player with strong interpersonal, communication and collaboration skills Self-starter who takes initiative and works with limited direction Preferred Skills: Proficiency in Oracle Proficiency in Sales Force SAP SaaS billing system
**Job Information**:
Job Opening ID
**OTSI_1015_JOB**
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Industry
**Technology**
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City
**San Jose**
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State/Province
**San José**
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Country
**Costa Rica**
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Zip/Postal Code
**10101
