**JR0117898 Business Analyst - Santa Ana, Costa Rica**
Are you fueled by data and growth? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it's time to join Western Union as an **Analyst for our Digital Business team.**
**Western Union powers your pursuit.**
**Role Responsibilities**
- Performance tracking - Review financial and customer KPIs and understand the impact of new features, product enhancements, pricing changes, and macroeconomic factors.
- Business Analysis - Understand the impact of Risk, Payments, and Product KPIs to the performance of the business to identify optimization opportunities.
- Modeling - Build and maintain financial and customer forecasting models for monthly and full year views, along with annual planning and LRP models.
- Reporting - Design, develop, and update reports/dashboards for financial and customer KPIs, as well as ensure data accuracy and consistency from different data sources.
- Competitive analysis - Assessment of main competitors within the region including their pricing/marketing tactics, size estimation, and product offering.
- Pricing impacts - Creation of scenarios and impacts for pricing recommendations.
**Role Requirements**
- 2+ years of experience as a Financial/Business Analyst, or similar positions with forecasting, modeling of revenue, or P&Ls, and/or deep understanding of end-to-end value stream.
- Academic background in Business, Finance, Marketing, Accounting, Industrial Engineering, Statistics or related.
- Proficiency in Excel & Power BI or similar data modeling tools.
- Analytical thinking and sound business logic - capable of breaking down complex problems into parts to understand root causes and identify possible solutions. Clearly sees the big picture and how things impact the overall value chain of a company.
- Intermediate to Advanced English Level.
The following are preferred qualifications, so they are not required but are highly valued: Knowledge of Latin America and/or Caribbean businesses, experience gathering data from different sources, drawing conclusions and delivering recommendations, experience handling and interpreting big data sets, familiarity with SQL, Snowflake, and DAX.
**We make financial services accessible to humans everywhere. Join us for what's next.**
Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
**Benefits**
Your Costa Rica
- specific benefits include:
- Asociación Solidarista
- Paid time off including extended maternity leave.
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
LI-SM1 #LI-Hybrid
