**Business Analyst - Santa Ana, Costa Rica****Western Union powers your pursuit.****Role Responsibilities**Analytics:- Conducting full lifecycle analysis to include requirements, activities and design.- Interpret data, analyze results using statistical techniques and provide ongoing reports.- Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.- Acquire data from primary or secondary data sources and maintain databases/data systems.- Identify, analyze, and interpret trends or patterns in complex data sets.- Filter and "clean" data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems.- Work with management to prioritize business and information needs.- Locate and define new process improvement opportunities.- You will analyze complex business problems and issues using data from internal and external sources to provide insight to decision-makers.Lean Management:- Naturally be inclined to always think about how to implement new ideas, products, processes, and improvements.- Responsible for collecting and analyzing data, identifying root causes, implementing solutions, and monitoring results.- Excellent analytical, critical thinking and problem-solving skills with attention to detail.- Quickly grasp and master new concepts and requirements, related to product and process knowledge.- Work independently and take ownership of projects/initiatives and follow through until resolution.**Role Requirements**- Working experience as a Data Analyst or Business Data Analyst.- Working experience in Project Management.- College or higher degree in Industrial Engineering with at least 1 year of experience working in the financial sector.- Fluency in English with outstanding verbal, writing, and listening skills (B2+).- Ability to produce datasets and reports for analysis using PowerBI and Excel.- MS Office proficiency.- Excellent analytical, critical thinking and problem-solving skills with attention to details.- Confidence in making instinctual and logical decisions with little or no supervision.- Be self-motivated and results oriented.- Customer experience mindset.- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.- Adept at queries, report writing and presenting findings.- Agile approach (Scrum, Green Belt, JIRA) and/or any other business intelligence tools (Looker, Snowflake, etc.) is a plus.- Schedule Flexibility is a must. Schedule: Day Shift from 8:00 am to 5:00 pm Days off: TBD.**We make financial services accessible to humans everywhere. Join us for what's next.**Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.**Benefits**Your Costa Rica- specific benefits include:- Asociación Solidarista- Paid time off including extended maternity leave.- In house company doctor services- Continuing Education- Transportation services options- Parking spaces- Hybrid model work- Flexible Working Schedules if applicable- Referral Program award- Employee Resource Groups (ERG) and committees to volunteer with- Carpooling Program- Price Smart membership- Pan American Medical and Life insurance- Cafeteria Subsidy**Our hybrid work model**Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.LI-HybridEstimated Job Posting End Date:07-02-2024
