**Responsibilities**:
- Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
- Provides governance and oversight may include (not limited to) technology operational risk, risk for example.
- Ensures that all product, operational, fiduciary, regulatory and payment system risks are actively identified, monitored, and adequately controlled
- Identifies system or process weaknesses, proposing resolutions that will mitigate the exposure and increase processing efficiency
- Integrates other control functions to ensure all risks are fully scrutinized
- Identifies risks that cross the businesses and organizing cross-functional solutions
- Additional duties as assigned
**Qualifications**:
**Education**:
- Bachelor's/University degree or equivalent experience
**Job Purpose**:
The BAO Support Analyst I will be responsible for executing third party risk management activities on behalf of the BAOs / TPOs with daily tasks processing; ensuring that all items are handled in a controlled and compliant manner according to all internal policies and procedures, and external rules and regulations in support of the Citi's Third Party Management Program
Responsible for taking the lead role in engagement with the businesses that use the goods and services covered by TPM. The BAO Support representative needs to be an advocate of TPM and help ensure ESC's stakeholders are engaged at the right time and at the right levels within the organization.
**Key Responsibilities**:
- Have a clear understanding of all Citi policies and procedures that directly impact TPM and our Business Stakeholders to drive the adoption and adherence to these processes and procedures to minimize risk
- Perform pre-contract due diligence and post-contract ongoing monitoring activities based on specific third-party risk profile, country, and / or business requirements in compliance with Third Party Management requirements and any other alternate framework requirements
- Provide expert guidance and support on key controls, standard processes, operating procedures, and promote best practices
- Facilitate and coordinate with Subject Matter Experts (SMEs) in areas such as Data Privacy, Export Licensing, and Continuity of Business (COB) to complete required due diligence activities
- Ensure timely completion and updates to third-party related risk information based on required frequency; track outstanding items for follow-up
- Ensure that queries and requests are processed within Service Level Agreement (SLA) to maintain customer satisfaction. Customer queries must be well documented, monitored and efficiently addressed at all times.
- Engage with Third Party Officers (TPOs) as well as Sector and Regional Risk teams as necessary
- Liaise with Third Party Officers (TPOs) and Business Activity Owners (BAOs) and Sector/Regional Risk teams to provide guidance on policy compliance and overall third-party risk management requirements, as needed
- Provide support to Citi businesses for the execution of third-party risk management activities, including but not limited to:
- Monitoring third party's performance to SLAs
- Monitoring customer complaints related to third parties
- Monitoring compliance to Citi Records Management standards
- Evaluation and monitoring of third party's dependence on subcontractors
- Supporting the preparation for third party onsite reviews
- Support reporting activities, as required
- Participate in continuous improvement activities
- Complete all tasks in connection with the organization's activity but not detailed in the current job description, instructed by the direct manager, supervisor, or the functional head.
**Qualifications**:
- Advanced English level
- Excellent communication skills and fluent in English (both written and verbal)
- Bachelor university degree in progress
- Minimum 1year of working experience related to Operations - Stakeholder Management
- Intermediate command of MS Suite
- Fluent written and spoken English and experience in operating in business English in a corporate role
- Strong organizational skill with proven ability to successfully manage multiple priorities
- Detail oriented, with strong problem solving and analytical skills
- Strong customer service orientation and conflict resolution skills
- Ability to influence and drive results across a diverse team of stakeholders
- Stakeholder management
- Conflict management / Customer centricity
**Desirable experience/knowledge**:
- 1+ years of direct, relevant experience in third-party risk identification and management or operational area or processing field is an advantage
- Call handling, Contact center or Help desk experience
- Additional language proficiency
**Main Citi Leadership Standards for this position**:
- Drives value for clients
- Works as a partner
- Lives our values
- Delivers Results
- **Job Family Gr