Key Responsibilities:
- Act as the AMERICAS Program Manager for supporting specific projects and multiple re-engineering initiatives while continuously ensure their alignment to Citi/BTSS transformation goals
- Lead projects across their lifecycle: identifying and structuring the problem, analyzing root causes, developing solutions, communicating project results, and obtaining buy-in for change
- Build strong relationships with program sponsors (Regional and Global Leadership Team)
- Orchestrate and drive the successful & timely completion of programs to achieve the business goals, including the identification and resolution of risks and issues which impact program delivery
- Carry out Risk Management, mitigation planning and train others within through workshops, Learning Series
- Ensure governance/methodology consistency of deliverables and artifacts across all program/projects in portfolio
- Manage AMERICAS capacity and program planning cooperatively across the BTSS Business Office, Strategy and Reengineering Team and manage project resources against budgets
- Support the process improvement activities according to BTSS Organization needs.
- Define, design, implement, maintain, execute and document process improvement activities and project.
- Efficiently solve complex, ambiguous problems/situations
- Productivity Budget preparation and agreement with Stakeholders on priorities
- Conduct and lead process deep dive reviews that will ensure efficiency and acceleration for Quality Assurance multiyear plan.
- Monitoring and securing the timely execution of all the projects by keeping close track of the timelines, business critical milestones delivery and proper planning and prioritization when required, as well as leading and monitoring weekly technology updates.
**Qualifications**:
- Minimum 6 years of experience related to process and/or project management experience.
Advanced English level
Lean, Six Sigma or another formal training in reengineering or process improvement.
- Ability to work with global partners across the organization
- Proven ability to complete complex projects according to agreed upon scope and timeline
- Working knowledge of large implementation and proven records on transformational process
- Excellent understanding and appreciation of internal control environment, reporting, and metrics is required.
- Solid analytical skills, combined with an ability to deliver analyses in a concise and logical manner.
- Experience in working in operations unit requiring coordination across multiple regions and business segments.
- Citi Lean and Lean Process Improvement experience would be an advantage.
- Excellent Microsoft Office skills including Microsoft Excel as well as PowerPoint to develop reports/presentations.
**Education**:
- Bachelor's degree finished) in Business, Engineering, Finance and other fields. Master's degree a plus.
**Skills**:
- Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail.
- Must have solid communication skills (oral and written) to clearly articulate findings, defend point of view amongst various groups, and present to senior management.
- Must be assertive and have strong follow up skills.
- Proven self-motivation to take initiative and master new tasks quickly, and ability to manage multiple activities and build/develop working relationships.
- Must be a proactive and goal-oriented strategic thinker, with ability to identify creative solutions.
- Ability to multi-task, demonstrating independent leadership skills.
- Possess strong team building, planning and project management skills driven by process improvement.
- Ability to document and transfer knowledge to team member, process leads and key stakeholders.
- **Job Family Group**:
Business Strategy, Management & Administration
- **Job Family**:
Business Process Re-Engineering
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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