Would you like to be part of the most international company in the world?
A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969.
Would you like to be part of a business that connects people across the globe?
And the more we connect, the better life on Earth becomes.
And we reward and promote these whenever we can.
Whether it's through flexible work schedules and a culture of openness and respect or personal mentors and our comprehensive range of development programs as our 'Certified' programs, we'll help you realize your full potential and become a specialist in your area.
**About the role**:
DHL Express is hiring a Billing Supervisor to join its Heredia, Costa Rica team.
In this role, you will plan, organize and addresses billing processes.
Additional tasks and accountabilities include but are not limited to:
**Main Responsibilities**
Team deliverables
- Support the team with assigned projects and initiatives nd assure that are deliver within time & budget.
- High conversion rate of strategies, concepts, standards and initiatives into tangible operational results
- Delivers services and solutions to customers to meet budget, quality and service levels.
- Build regular contact with customers to understand their priorities and requirements.
- Anticipate potential business and project risks.
- Ensure to be compliance with internal/external controls (CRISP).
- Develops strategy / plans that deliver simple, sustainable solution.
- Solves customer issues in a timely and responsive manner.
- Proactively reviews and improves internal processes that do not meet the customer's needs.
- Build trust based on respect and results.
People Management
- Great skills to manage staff performance.
- Visibly allocates time / resources and provides opportunities to support employee development.
- Holds self and managers in own team / area accountable for establishing and managing employee development plans.
- Reviews and manages succession planning /career progression.
- Provides the environment and resources necessary to achieve targets.
- Actively seeks to grow employees by gradually extending decision making freedom.
- Communicate IKOs/KPIs with team members and monitor individual performance.
- Develop a high performance service culture within department.
- Execute properly all daily/monthly administrative tasks, such as: performance dialogues, one:one, great team meeting, etc.
Processes
- To manage the people, processes and tools efficiency to ensure the execution of billing in accordance with SLA's, while aiming to achieve optimal cost and the strategic objectives for the billing operation.
- To lead and manage daily operations, capacity planning, billing quality and operational KPI
- Supporting Billing and CMF strategic.
- Oversees that all billing process are in accordance with Company Policies and Procedures.
- Responsible of giving follow up to Global/regional/local projects and other objectives of the area.
- Performs the monthly billing close.
- Suggest and stimulate the improvement of processes within the team, in order to contribute to increase efficiency, completeness, quality of Billing and root causes resolution
- Proactively investigates and evaluates best practices from other areas in order to improve solutions / services
- Keeps confidentiality of information, and be responsible of managing correctly confidential information, using proper labeling when necessary.
- Performs other duties and work on special projects as assigned.
**Qualifications & Skills**:
- Bachelor in Business Administration, Industrial Engineering or Finance.
- A minimum of 5 years of SSC work experience, including leadership positions.
- English proficiency 90% (Fluently)
- Professional Certification in Project Management (PMP, PRINCE or equivalent)
- Business user of Microsoft Office (Excel, Microsoft Projects, Word, PowerPoint, Access, Outlook, etc.)
- Excellent communication skills.
- Should show initiative.
- Should be analytical.
**We offer**:
DPDHL offers excellent opportunities of professional growth, a multicultural environment, with attractive benefits package and competitive salary conditions.