Company Description
**Experian is a global leader in providing information, analytical and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions.**
Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life's big moments - from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers - we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.
We gather, analyze and process data in ways others can't. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime.
For more than 125 years, we've helped consumers and clients prosper, and economies and communities flourish - and we're not done.
Our 21,700 people in 30 countries believe the possibilities for you, and our world, are growing. We're investing in new technologies, talented people and innovation so we can help create a better tomorrow.
We consolidated our position as the fifth-best company to work for in Costa Rica according to the GPTW ranking!
These results reflect the hard work and commitment to make Experian a great place to work, climbing from #14 last year to #5. It is also evidence of the company's work to ensure the well-being of its talent community through an inclusive culture, a balanced work environment, employee development, and flexible work practices.
**Job Description**:
As the Billing Supervisor, you will be responsible for providing guidance and support to all of the billing team members located in the Costa Rica office. This includes but is not limited to billing account setup, customer data maintenance, billing, billing adjustments, and invoicing activities. The Billing Supervisor will also be responsible for the daily load of invoices and adjustments into Oracle as well as supporting month-end activities. This role will be highly focused on process improvement, automation, and creating efficiencies.
**Key Responsibilities**:
- Support billing team members located in Costa Rica.
- Ensure the timely completion of daily invoicing in Oracle for multiple businesses.
- Maintain and manage all invoice databases.
- Receive research and respond to incoming questions; provide information, explain policies and procedures, and/or facilitate a resolution.
- Perform and process billing adjustments and manual billing requests following company policies and procedures.
- Partner with local, regional, and global stakeholders and communicate effectively with the business to foster good working relationships with the rest of the organization.
- Support the team working on different ad hoc requests and preparing data as requested.
- Recommend and implement best practices for improvements/enhancements to current processes, and drive standardization of activities including the identification of productivity and efficiency.
- Can operate with a limited level of direct supervision.
- Acts as SME to senior stakeholders and /or other team members.
- Foster a culture of innovation and process improvement within the billing department to drive automation initiatives.
**Qualifications**:
- Undergraduate degree in Finance, Accounting, Statistics, or other quantitative field or relevant experience working on Billings position - preferred.
- Advanced English level.
- Minimum of 5 years of experience in O2C processes in a shared service center environment.
- Minimum of 3 years of experience in people management.
- Strong technical skills and ability to learn systems quickly.
- Desire to learn new skills with high-level problem-solving skills and cover new challenges.
- Strong ability to prioritize and organize work effectively and adhere to tight and established deadlines.
- Effective written, verbal, and interpersonal skills with competence in presenting in a professional and influential manner.
- Ability to interpret written customer contracts.
- Researches, analyzes and reconciles customer information across systems.
- Oracle E-Business or ERP System.
Additional Information
Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU