Billing Agent (Customer Service Representative)

**We are still growing with new and exciting opportunities - Be a part of our team!**

We have a new **Canada-based** client who is looking for **Billing Agents **to add to our Team. **The first class starts on March 18th.**

As a **Billing Agent, **you will:
Interact with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately.

**Key Responsibilities**

Responsible for responding to inbound call inquiries and complaints related to billing such as:

- Price inquiries and bill discrepancies for protection and/or maintenance plans.
- Price inquiries and bill discrepancies for rental products.
- Service installation charge disputes.
- Account issues (e.g., product not billed, bill corrections, incorrect bill, update contact information).
- Payment inquiries (e.g., how to make payment, payment due date, how to sign up for pre-authorized payment);
- Deceased Customer.
- Enrolling Customers on e-billing.
- Billing overall inquiries, including summary requests for historical data.

**Requirements**:

- Previous experience in Customer Service is preferred
- English Proficiency of CEFR B2 / 85% or better
- Successful completion of high school education is preferred
- Position fully Work from Office

**Why work with us?**
- Monthly salary $900 to $950 USD, with the potential to earn up to $250 USD in monthly bonus
- Monday to Friday schedules - **Weekends off**:

- Performance Bonus
- Birthday day off (paid)
- Marriage Leave (3 days paid)
- Bereavement Leave (3 days paid)
- Free counseling sessions
- Point-to-point transportation
- Annual merit increase
- Asociacion solidarista
- Dental Benefit
- SmartFit Partnership
- Employee Discount Hub (Discounts in restaurant, hotels and flights)
- Free parking for all employees
- An amazing work culture where you can learn and grow
- Opportunities for internal growth within the company

**About us**

Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full-time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.

**Where are we located?**

We are located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén, Heredia beside the Marriott Hotel.

**CHECK US OUT!**

Pay: ¢900.00 - ¢950.00 per month