Billing Agent (Customer Service Representative)

**We are still growing with new and exciting opportunities - Be a part of our team!**We have a new **Canada-based** client who is looking for **Billing Agents **to add to our Team. **The first class starts on March 18th.**As a **Billing Agent, **you will:Interact with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately.**Key Responsibilities**Responsible for responding to inbound call inquiries and complaints related to billing such as:- Price inquiries and bill discrepancies for protection and/or maintenance plans.- Price inquiries and bill discrepancies for rental products.- Service installation charge disputes.- Account issues (e.g., product not billed, bill corrections, incorrect bill, update contact information).- Payment inquiries (e.g., how to make payment, payment due date, how to sign up for pre-authorized payment);- Deceased Customer.- Enrolling Customers on e-billing.- Billing overall inquiries, including summary requests for historical data.**Requirements**:- Previous experience in Customer Service is preferred- English Proficiency of CEFR B2 / 85% or better- Successful completion of high school education is preferred- Position fully Work from Office**Why work with us?**- Monthly salary $900 to $950 USD, with the potential to earn up to $250 USD in monthly bonus- Monday to Friday schedules - **Weekends off**:- Performance Bonus- Birthday day off (paid)- Marriage Leave (3 days paid)- Bereavement Leave (3 days paid)- Free counseling sessions- Point-to-point transportation- Annual merit increase- Asociacion solidarista- Dental Benefit- SmartFit Partnership- Employee Discount Hub (Discounts in restaurant, hotels and flights)- Free parking for all employees- An amazing work culture where you can learn and grow- Opportunities for internal growth within the company**About us**Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full-time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.**Where are we located?**We are located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén, Heredia beside the Marriott Hotel.**CHECK US OUT!**Pay: ¢900.00 - ¢950.00 per month