**Job Description**:
Bilingual Resolution & Disputes Spec (Solventum)
3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You'll Make in this Role
As a Disputes Resolution Specialist, you will be responsible for researching, analyze and provide resolution of complex customer accounts receivable discrepancies, as well as order entry exceptions and disputes involving contractual agreements and non-standard billing agreements for all customers within AR Facility business. Determine root cause(s) of billing issues, recommends, and implements appropriate activities and practices to increase collection of company revenue volume and decrease outstanding accounts receivable.
You'll be part of the Disputes and resolution team. In this team, we are responsible for assisting the collections team in their daily effort to collect revenue, by resolving the issues that are preventing customers to perform their payments.
You will also be part of an industry-leading company, that is creating value through the spin-off of its Health Care business, while 3M will continue to be a global material science leader, focusing our innovation to win in favorable global megatrends and attractive end markets. This new Health Care Company will be a leading global diversified health technology company with:
- Proven category leadership
- Exposure to attractive end-markets
- Innovation mindset driving improved patient outcomes.
- Collaborative customer relationships
- Deep global regulatory experience
- Operational excellence and strong cash flow
- Strong sales growth and profitability with significant recurring sales
As a Disputes Resolution Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
- Review, analyze, and reconcile Accounts Receivable, Order Entry exceptions and discrepancies to ensure accurate billing and prompt payment within best business practice and time sensitive guidelines.
- Perform extended resolution activities on more extensive exceptions and discrepancies including engaging parties such as Finance Department, Order Fulfillment, Contracts Area and field staff to collect necessary transaction details required to advance the resolution process
- Manage order and invoicing exception reports to oversee timely and accurate invoicing.
- Facilitates high volume, extensive professional level verbal and written communications to a broad spectrum of internal and external contacts during all resolution activities
- Research and resolve complex customer billing and contract disputes, especially related to CAP contracts and non-standard billing arrangements to facilitate prompt payment
- Settle disputed accounts receivable and issue credits/debits as appropriate and in accordance with Corporate Credit and Sarbanes-Oxley Guidelines
- Research and verify all requisite specific transactional information such as contractual stipulations and service dates, purchase order, bill-to changes, pricing revisions, and other dispute reasons as necessary
- Manage bankruptcy and receivership accounts and communicate status to leadership.
- Recognize potential of "write offs" and recommend to management accounts in bankruptcy or receivership, collection agency and/or legal
- Participate in any and all reasonable work activities as assigned and deemed appropriate by management
Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
- Bachelor's degree in business or related field.
- 2 years' experience handling and analyzing complex A/R accounts, and billing discrepancies.
- Advanced English (oral and written) C1+.
- Flexible and adaptable - with schedule, workflow processes, and priorities.
- Demonstrates good problem-solving skills.
- Ability to communicate effectively, both verbally and in writing, with all levels of external and internal customers.
- Ability to convey positive customer service and team-oriented attitude.
- Demonstrates willingness and ability to participate in all required training programs.
- Ability to work effectively and exercise sound business judgment in a team environment, as well as independently.
- Excellen