**Job Description**:
Customer Support Specialist I-Solventum
3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
As a Customer Support Specialist I, you will Handle Inbound inquiries of moderate scope and complexity within customer service areas, such as Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, Customer Service Analytics. You will interact with individuals such as patients, family members, physicians, skilled nursing facilities, and other healthcare professionals, enhancing our customers experience with their healthcare needs.
Workstream description:
You'll be part of the Customer Support team. In this team, we are responsible for handling incoming calls from customers to assist them open orders and other tasks.
The Impact You'll Make in this Role
As a Customer Support Specialist I, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
- Leading calls from patients, physicians and other facility employees with inquiries and requests regarding NPWT.
- Implementing Critical Thinking to analyze the callers request and determine next steps.
- Determining the best solution for our customers based on guidelines and expertise.
- Supporting other workstreams within the organization by providing the corresponding information to the callers or redirecting to the correct team.
24/7 Operation
Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
- _ High School Diploma or equivalent._
- _ Advanced English (oral and written) C1._
- _ Flexible & Adaptable - with schedule, workflow processes and priorities._
- _ Ability to convey a positive customer service and team-oriented attitude._
Soft skills:
- _ Empathy_
- _ Politeness_
- _ Active Listening_
- Critical Thinking
Technical skills:
- Microsoft Office Knowledge
- Computer Skills
- We are looking for a person that implements and has strong alignment with 3M culture and values_
- Customer at our core: Think like and with the costumer
- Innovating boldly: Pioneer solutions and processes
- Powered by inclusion: Cultivate connected community
- Winning with agility: Collaborate efficiently
Additional qualifications that could help you succeed even further in this role include:
- At least 6 months of customer care experience.
- Healthcare call center experience.
Supporting Your Well-being
Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Solventum es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.
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