**Job Description**:
Bilingual Customer Service-Solventum
3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You'll Make in this Role
As a Proof of Delivery Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
- Obtaining the return of the Proof of Delivery (POD) document from the patient through a database for worklist prioritization
- Completing outbound dialer calls and handling inbound calls
- Interacting with patients, home health agencies, and doctors' offices to obtain information needed to locate the patient.
- Reviewing all order notes, documents on file, previous orders, and internet searches to determine course of action of each order on the assigned worklist.
- Maintaining your assigned worklist in a timely and efficient manner
- Understanding and complying with HIPPA regulations, PHI and all 3M policies.
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
- High School Diploma or equivalent
- Flexible & Adaptable - with schedule, workflow processes and priorities
- Communicate in English effectively both verbally and in written format C1
- At least 1 year of call center experience
- Experience with working in an environment where daily goals are needing to be meet both individually and as a team
Additional qualifications that could help you succeed even further in this role include:
- Experience with Nice InContact
- Experience with a dialer in a phone customer service environment
- Capable of multitasking and toggling through 4-5 different systems (dual screens)
- Skills include:
- Self-driven
- Customer service and team-oriented attitude
- Ability to maintain confidentiality and exercise discretion in all business dealings
- Demonstrate analytical and problem-solving skills
- Results oriented
Work location:
- Hybrid Eligible (Job Duties allow for some remote work but require travel to Belen, Heredia at least 1 day per week)
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Solventum es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Solventum Global Terms of Use and Privacy Statement
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