Bilingual Customer Care Agent-Connected Drive Bmw

**Company Description**
**Job Description** Position Summary**

The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to the client, following program guidelines and call center standards.

**General Job Responsibilities**
- Provide excellent customer service over the phone to vehicle owners according to customer package.
- Provide support over the phone to the Police when a vehicle is reported stolen, following the stablished protocols.
- Provide support to clients in topics related to: Connected Drive such as remote unlock, purchase of apps for the vehicle, set up and connect the mobile phone to the car app, set up the customer account.
- Provide support to clients in topics related to: Roadside Assistance such as flat tires, battery issues, out of fuel, cars overheating, coordinate tow cars and pick up service, etc.
- Exhibit high level of professionalism in interactions with colleagues, Team Leads, Operations Managers, etc.
- Perform other functions related to the position.

**Qualifications**
- Minimum of High School Diploma.
- 0-2 years of experience working in a call center environment.
- Excellent communication skills, both verbal and written.
- Customer service oriented.
- Strong interpersonal skills.
- Team work oriented.
- Multitask.
- Demonstrate situation specific empathy.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced environment with daily work processing deadlines.
- Ability to work effectively without supervision.
- Strong in leadership, empathy, communication, and team orientation.
- English B2+ or C1

**Additional Information**
(4) Bosch Service Solutions Costa Rica: Overview | LinkedIn