Bilingual Customer Care Agent-Connected Drive Bmw

**Company Description****Job Description** Position Summary**The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to the client, following program guidelines and call center standards.**General Job Responsibilities**- Provide excellent customer service over the phone to vehicle owners according to customer package.- Provide support over the phone to the Police when a vehicle is reported stolen, following the stablished protocols.- Provide support to clients in topics related to: Connected Drive such as remote unlock, purchase of apps for the vehicle, set up and connect the mobile phone to the car app, set up the customer account.- Provide support to clients in topics related to: Roadside Assistance such as flat tires, battery issues, out of fuel, cars overheating, coordinate tow cars and pick up service, etc.- Exhibit high level of professionalism in interactions with colleagues, Team Leads, Operations Managers, etc.- Perform other functions related to the position.**Qualifications**- Minimum of High School Diploma.- 0-2 years of experience working in a call center environment.- Excellent communication skills, both verbal and written.- Customer service oriented.- Strong interpersonal skills.- Team work oriented.- Multitask.- Demonstrate situation specific empathy.- Strong organizational skills and attention to detail.- Ability to work in a fast-paced environment with daily work processing deadlines.- Ability to work effectively without supervision.- Strong in leadership, empathy, communication, and team orientation.- English B2+ or C1**Additional Information**(4) Bosch Service Solutions Costa Rica: Overview | LinkedIn