**Company Description**
**Job Description** Position Summary**
The Call Center Specialist position is responsible for answering emergency incoming calls and providing excellent customer service to the client, following program guidelines and call center standards.
**General Job Responsibilities**
- Provide excellent customer service over the phone to luxury vehicle owners of different brands.
- Monitor live feeds to identify emergencies and respond accordingly based on the specific scenario.
- Provide support over the phone to the Police when a vehicle is reported stolen, following the stablished protocols.
- Assist the customer in any type of emergency, and connect with the respective entities such as Law Enforcement, 911, Emergency Services, etc.
- Exhibit high level of professionalism in interactions with colleagues, Team Leads, Operations Managers, etc.
- Collaborate with other call center agents in real-time to share information and coordinate a unified response.
- Perform other functions related to the position.
**Qualifications**
- Minimum of High School Diploma.
- 2-3 years of experience working in a call center environment.
- Excellent communication skills, both verbal and written.
- Customer service oriented.
- Team work oriented.
- Multitask.
- Demonstrate situation specific empathy.
- Strong interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced environment with daily work processing deadlines.
- Ability to work effectively without supervision.
- Strong in leadership, empathy, communication, and team orientation.
- Emotional resilience, Ability to remain calm, composed, and empathetic while dealing with distressed callers.
- English B2+ or C1
**Additional Information**
(5) Bosch Service Solutions Costa Rica: Overview | LinkedIn