**Work Schedule**Other**Environmental Conditions**OfficeWhen you join us at Thermo Fisher Scientific, you'll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.**Location/Division Specific Information**:This position within Corporate Infrastructure and Security will be based in Costa Rica.**Discover Impactful Work**:Data Protection is vital at Thermo Fisher Scientific, ensuring that our business-critical data is available and safeguarded from data loss and corruption. You will help define our strategy, maintain the tools, and work with business partners to ensure data protection is secure and efficient for critical systems and processes.**How will you make an impact?**:- Perform the installation, configuration, maintenance, and documentation for various backup technologies in a multi-site multi-vendor backup environment.- Participate in and provide oncall support within a "follow the sun" model, as well as in a rotation during weekends.- Work closely with customers to communicate the root cause of the outage, duration and recommendations or steps to resolve issues.- Resolve incidents, problems and tasks in accordance with set guidelines to meet operational agreements.- Implement change requests and meet project deliverables within defined guidelines.- Achieve and understand Service Level commitments for all open systems platform.- Document processes and maintain a knowledge base for Data Protection.**Keys to Success**:**Education**:- A minimum of 2 years of higher education, Associate's or Bachelor's degree in Computer Science, Information Technology, or related field of study.**Experience or Knowledge with**:- Minimum of 3 years of work experience in data protection/backups.- Knowledge of data protection hardware/software (e.g., Veeam, Avamar, Data Domain, Druva).- Experience with Hypervisors, Windows & Linux operating systems, and Cloud Infrastructure.- IT processes and best practices related to backup, recovery, and disaster recovery.- Experience in highly regulated environments is a plus.- Strong analytical and problem-solving skills, with the ability to work independently or as part of a team.- Superb communication and documentation skills.
