Backup Engineer Ii

Perform the installation, configuration, maintenance, and documentation for various backup technologies in a multi-site multi-vendor backup environment.Participate in disaster and recovery testing to ensure applications and databases can be recovered from backups.Participate in and provide oncall support within a "follow the sun" model, as well as in a rotation during weekends.Work closely with customers to communicate the root cause of the outage, duration and recommendations or steps to resolve issues.Resolve incidents, problems and tasks in accordance with set guidelines to meet operational agreements.Implement change requests and meet project deliverables within defined guidelines.Achieve and understand Service Level commitments for all open systems platform.Document processes and maintain a knowledge base for Data Protection.Keys to Success:EducationA minimum of 2 years of higher education, Associate's or Bachelor's degree in Computer Science, Information Technology, or related field of study.Experience or Knowledge with:Minimum of 3 years of work experience in data protection/backups.Knowledge of data protection hardware/software (, Veeam, Avamar, Data Domain, Druva).Experience with Hypervisors, Windows & Linux operating systems, and Cloud Infrastructure.IT processes and best practices related to backup, recovery, and disaster recovery.Experience in highly regulated environments is a plus.Strong analytical and problem-solving skills, with the ability to work independently or as part of a team.Superb communication and documentation skills.