1+ years of technical experience working with computer systems and technology components such as internet browsers, cloud storage services and CRM ticketing systems.
- 6+ months of experience in Contact Center and/or customer facing roles in a fast-paced environment
- General knowledge in one or more technology domain areas (e.g., cloud computing, internet, network, software, systems)
- Ability to communicate effectively in English (written and spoken) within technical and business settings
- High school diploma
The AWS Customer Service team provides support to a wide range of external customers helping them understand what Cloud Computing is all about, and whether it can be useful for their business needs. This team also assists with account and billing related inquiries, and interfaces with Amazon teams focusing on AWS to provide the perspective of the Voice of the Customer.
Key job responsibilities
Your responsibilities will include, but will not be limited to:
- Providing innovative customer service to address billing, account access and authentication inquires and general resource management while keeping customer data safe.
- Working with other customer support teams to ensure a consistent and high-quality level of support.
- Identifying root-causes of customer issues, areas for improvement and providing valuable feedback to business and development teams.
- Assisting with customer communication during AWS critical launches and support events.
This role requires the ability to work on weekends and/or evenings.
About the team
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have more than thirteen employee-led affinity groups, reaching over 90,000 employees across hundreds of chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life Balance
Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work, it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded Amazonian and enable them to take on more complex tasks in the future.
San Jose, H, CRI
- 1+ years of experience in Contact Center or Customer Support in a fast-paced support environment
- Experience with Amazon Web Services products and features or Cloud Computing technologies
- Associate or Bachelor's degree in a technical related field