Provide a superior customer experience in all interactions with stakeholders.
- Manage ticket inflow and work assignments for the team, providing daily reporting around the same.
- Coordinate with L1 business lead for prioritization of tasks.
- Lead the team in performing analysis in the identification and resolution of integrated data.
- Lead the service delivery of Release Management and Operational Support activities.
- Act as the first point of escalation and provide up-to-date status to all stakeholders including senior management on incidents and requests across Salesforce Applications.
- Weekend Duty manager role as part of a global rotation, act as point of escalation for major incidents.
- This position requires the individual to be flexible in availability to provide support in shifts in line with business needs.
- Meet individual and team goals and service levels.
- Document and maintain procedures.
- Lead team meetings and discussions.
- Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
- 10 + years of experience in Software Development, Dev-Ops and support role within the financial sector.
- 5+ years of experience in Project leadership is desirable.
- Salesforce Administration, Platform App Builder and Platform Developer 1 Certification.
- Apttus CPQ and financial force certification preferred.
- Proven experience leading a team of developers and mentoring junior developers.
- Sound knowledge on different software workload automation and monitoring tools like (BMC Remedy, Control M, Tivoli Workload Scheduler, Nagios and Splunk).
- Experience with data quality tools and methods (such as data profiling, validation, cleansing, etc., via SQL/SOQL).
- Expertise in DevOps tools stack (Bitbuket, Github, AutoRabit, SVN, Aldon, TFS, Jira, Jenkins, Urban Code, Nolio and Puppet).
- Working in ITIL, Six Sigma, or CMM/CMMI aligned functions.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and meet deadlines.
- Highly organized and detail oriented with strong analytical skills and comfortable with Agile deliverability methodology.
- Ability to remain flexible and manage competing priorities under demanding deadlines.
- Strong interpersonal and teamwork skills, as well as excellent oral and written communication skills.
- Ability to summarize and report on complex data in a concise manner and ability to identify trends and ensure consistency.
- Strong technical skills required to create and maintain analysis and reporting (e.g., Excel, PowerPoint, etc.).
- Strong sense of ownership of the work product.
Technology Services Group - EBS Operations
Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.
