The HR Delivery Process Engineer role is a seasoned professional role.
**Responsibilities**:
- Working with the HR Delivery leads, we will start with an in-depth analysis of the business' workflows and identifying key areas that need improvement.
- Oversees medium size/moderately complex IT projects.
- Develops detailed IT work plans, schedules; project estimates, resource plans and status reports.
- Interfaces with project staff and clients regarding status of projects.
- Identifies/implements process improvements.
- Conducts in-depth evaluation of business processes, system processes and industry standards.
- Provides sound understanding of project leadership and technology concepts and principles
- Ensures essential procedures are followed and helps to define operating standards and processes.
- Applies comprehensive understanding of how multiple areas collectively integrate within IT project leadership to contribute towards achieving business objectives.
- Acts as advisor or coach to new or lower level analysts.
- Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
- Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams. Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
**Qualifications**:
- 5-8 years relevant experience
- Advanced organizational and analytical skills.
- Consistently demonstrates clear and concise written and verbal communication, facilitation and influencing skills
- Ability to multi-task and handle conflicting priorities.
**Education**:
- Bachelor's/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- Fluent English (must)
- Knowledge in SrviceNow software (Desirable)
- Experience as Process Engineer, Technolody roles, Ops support or similar
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
