**Associate, Settlement Operations - Santa Ana, Costa Rica**
Does playing a meaningful role in Digital and Retail Settlement Operations sound exciting to you?
How about bringing your analytical skills to a global business that is committed to moving money for better?
Join Western Union as Associate, Settlement Operations.
**Motivated by our values: Purpose driven, globally minded, and trustworthy & respectful**
We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.
We're a team of over 8,000 people spanning 200 countries and territories.
We believe when money moves, better things happen.
**Better starts and ends with the customer**
As Associate, Settlement Operations, you will be responsible to execute accurate, valid and timely refund and settlement transactions, support customers in issue resolution activities, ensure outstanding customer service quality level, maintain valid supporting documents for all transactions, provide research, root cause and recommendations to address gaps in delivering incumbent duties.
The position supports Retail Money Transfers or other products business by delivering daily customer transactions reconciliation, settlement, exceptions, and discrepancies remediation functions in operations area.
Here are some skills, attributes, and qualifications you will have:
- Higher Education Diploma or equivalent in Accounting, Administration, Business, Finance, Computer Science, Communications, or similar type of degree.
- Experience in administration, customer service, accounting, or equivalent experience desired.
- Daily/Monthly Settlement Operations tasks
- Participation in Process Improvements
- Knowledge of MS Office Tools
- High
- sense of urgency, proactivity, teamwork, and communication skills
- Time management
- Settlement knowledge is a plus
**Join us, and let's move money for better**
We're a company on the move, and we want our people to grow and develop.
You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.