An individual contributor responsible for internal and customer facing support related to customer information, revenue recognition, regulations, projects and other supporting operations functions which are core knowledge areas for future career growth.
Under the supervision of the AVP Sales Operations and/or Manager Sales Operations, w orks with internal functions to identify and resolve issues causing unbilled and aged Accounts Receivable, produces reports to improve line of sight by the Sales function to issuer related issues, prepares presentations and participates in projects focused on enhancing customer relationships, regulatory compliance and process improvement.
- Provide support to the Sales teams that improves the customer experience and ensures the Sales teams are able to focus on the relevant customer-related activities.
- Monitor mandates beginning at handover through to billing, provide customer support that improves the customer experience and ensures the Sales teams are able to focus on relevant customer related activities.
- Minimize Unbilled and Accounts Receivable, as well as deals in LOB pipeline, Unbilled and Accounts Receivable.
Work with Sales teams, GMO, Pricing, Billing and Collections to determine root causes and corrective actions for aged LOB.
- Provide customer support by entering invoice requests and handling inquiries regarding billing and other invoicing issues.
- Prepare drafts of standard meeting materials and packages, including presentations, marketing collateral, published reports and background notes.
- Work with Legal to address customer requirements for post hand-over deal related documentation.
- Enter, review and maintain key defined customer data and information In Salesforce to enhance the Sales teams engagement with customers.
- Identify, recommend and work on implementation of opportunities to improve the MIS commercial processes and Salesforce data quality in order to improve the issuer experience.
- Build and maintain excellent relationships within various internal stakeholders, including RM, Legal, Pricing, GMO, Billing and Collections.
- Participate in projects as assigned.
- Will be responsible for generating reports and providing support to the Relationship management team on data gathering, data entry, and data clean-up related tasks
**Qualifications**:
- Excellent attention to detail
- Problem-solving, ability to be presented with issues/problems and be able to resolve and suggest solutions, and to escalate where appropriate.
- Strong written and verbal communication skills
Commercial
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